I think the thing that struck me about both Lech and Lori, and the thing that made both of these transactions so pleasant, was that each of these buyers trusted me. When buyers (or sellers) hire me then aren't willing to trust that I'm on their side and trying my absolute best to fight for them as much as I possibly can, problems always come up. As a consumer myself, I certainly understand why clients are hesitant to trust the agents working for them. But I have seen the same scenario play out over and over for years. When you don't trust your agent, your transaction is going to be difficult. When you hire someone you do trust and relax into the process, even the largest hurdles become no problem to leap right over.
How do you become one of the top real estate agents? In my opinion you have to keep learning through education and experience. All of my wonderful customers from first time home buyers to those of you selling your house help me continue to gain experience every day, and I never stop working on the education part.